WhatsApp

Before We Start…

Important: The WhatsApp number integrated with Visito can only be used by Visito. Due to WhatsApp API’s policies, once a number is connected to Visito, it can’t be simultaneously used on WhatsApp app. You can use Visito’s iOS and Android apps to manage messages.

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If Your Phone Number Is Not Currently Used on WhatsApp:

Steps to Connect Your SIM Number to Visito:

1. Log in to your Visito account: Visito Login.

2. Go to the Channels page.

3. Click “Request support to connect WhatsApp.” A member of the Visito Team will assist with the setup. Make sure your SIM card is active in a device, as you'll receive a verification code to connect WhatsApp to Visito.

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If Your Phone Number Is Already in Use on WhatsApp:

You have two options:

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Option 1: Delete Your WhatsApp Account

Note: Deleting your WhatsApp account will erase all contacts, chats, and groups, and you won’t be able to recover them.

1. Open WhatsApp.
2. Go to Settings > Account > Delete My Account.
3. Once deleted, your number will be available for Visito integration.
4. Log in to your Visito account: Visito Login.

5. Go to the Channels page.

6. Click “Request support to connect WhatsApp.” A member of the Visito Team will assist with the setup. Ensure your SIM card is active in a device to receive the verification code.

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Option 2: Update Your SIM Number for WhatsApp Integration

Note: This option lets you keep your WhatsApp data while connecting a new SIM number for Visito.

1. Get a New SIM Card: Find where to purchase one in your country by checking the Chips By Country page.
2. Back up your WhatsApp data:
   • **Backup Steps:**
     1. Tap More options > Settings > Chats.
     2. Tap Chat backup > Back up to Google Drive.
     3. Choose a backup schedule and Google account. (If you don’t have a linked Google account, tap Add account and enter your login information.)
     4. Select Save using mobile and ****choose the type of network for backups.
3. Switch to your new SIM number:
   • Switching Steps:
     1. Open WhatsApp and go to Settings.
     2. Click Account > Change Number > Next.
     3. Enter your old and new phone numbers in their corresponding field, using the international complete format (i.e. For Mexico: +525510035100)
     4. Click Next. (Do not notify contacts.)
     5. Enter the verification code sent to your new SIM number. (Make sure you plug in the new SIM card in a device to get the access code.)
     6. Register the new phone number to restore your backup.
4. Log in to your Visito account: **Visito Login.**

5. Go to the Channels page.

6. Click “Request support to connect WhatsApp.” A member of the Visito Team will assist with the setup. Make sure your SIM card is active in a device, as you'll receive a verification code.

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