Low latency responses
Handle concurrent inbound traffic with sub-second AI inference. Your agent is on 24/7 and scales automatically.
WhatsApp AI agent for hotels
Visito's WhatsApp AI agent answers guests, books rooms direct, and runs outbound campaigns across 100+ languages. It plugs into Cloudbeds, SiteMinder, Mews, and other major property management software and booking engines in minutes. No engineering, no chatbot scripts, no infrastructure to manage.
Answers guests 24/7 in 100+ languagesBooks rooms direct inside WhatsAppConnects to your hotel system
What is a WhatsApp AI agent?
A WhatsApp AI agent is software that uses large language models to read incoming WhatsApp messages, understand intent, and reply through the WhatsApp Business API. It handles text, voice notes, images, and PDFs across 100+ languages, calls external APIs to fetch live data like room availability or order status, and routes complex cases to a human.
Hotels use WhatsApp AI agents to answer guests 24/7, recover abandoned bookings, and convert message volume into direct revenue. The same engine also works for clinics confirming appointments, agencies qualifying leads, and sales teams running outbound campaigns.
98%
WhatsApp messages have a 98% open rate, far higher than email.
80%+
Visito's AI agent deflects 80%+ of guest messages without human handoff.
3x
Hotels using WhatsApp booking see a 3x conversion compared to web bookings.
Capabilities built for full WhatsApp automation
Run one assistant that handles real-time conversations, outbound journeys, rich media, and API actions at scale. Every capability below ships out of the box, so independent hotels can stand up a working AI agent without hiring engineers, writing prompts from scratch, or stitching together third-party tools.
Outbound campaigns
Send automated WhatsApp messages to guests across their travel journey and trigger follow-ups based on live events.
Native voice note processing
Ingest, transcribe, and respond to WhatsApp voice notes in real time using advanced speech-to-text models.
Multilingual support
Detect the guest's language automatically and reply natively in 100+ languages. No template switching, no menus.
Function calling and data retrieval
Connect your agent to external APIs to fetch live pricing, check inventory, or update CRM data inside chat context.
Human in the loop
Set custom thresholds to route complex intents or high-priority users to human support staff.
Rich media handling
Ingest and analyze images, videos, and PDFs, then respond with interactive buttons, lists, and media assets.
Works with the hotel tech you already run
Visito's WhatsApp AI agent integrates natively with the property management software and booking engines independent hotels actually use. Connection takes minutes, not weeks, and the agent reads live availability, rates, and reservations directly from your system.
| Property management software / booking engine | What the AI agent can do |
|---|---|
| Cloudbeds | Quote live rates, hold and confirm reservations, sync guest profiles |
| SiteMinder | Pull rates and availability across all your connected channels |
| Mews | Read live availability, push direct bookings, update guest folios |
| Little Hotelier | Check inventory, confirm reservations, send pre-arrival messages |
| HotelRunner | Sync rates and bookings, automate guest messaging |
| Wix Hotels | Quote availability and complete direct bookings inside WhatsApp |
Don't see your property management software or booking engine? See all integrations.
Two ways to connect WhatsApp
Visito supports two connection methods. The WhatsApp Business API is the tighter, more powerful integration and is what most hotels end up using long-term. WhatsApp Business App coexistence is the fastest way to get started without changing anything on your phone.
| Connection method | What it is | Best for |
|---|---|---|
| WhatsApp Business API | A direct connection where Visito manages your number through Meta's Business API. Deeper integration, higher messaging limits, full automation. | Hotels that want maximum control and scale. Works with a brand-new number or your existing one. |
| WhatsApp Business App coexistence | Keep your existing WhatsApp Business App number active on your phone and run the AI agent in parallel through Visito. | Hotels that want a low-friction setup without migrating anything. |
WhatsApp Business API
The Business API is the preferred setup for most hotels because the integration is deeper, the messaging limits are higher, and the AI agent can take more types of action without depending on the phone-based WhatsApp Business App. You can connect a brand-new number, or you can migrate your existing business number.
Migrating an existing number does come with one catch. To connect a number to the WhatsApp Business API, that number first has to be removed from any WhatsApp or WhatsApp Business App account it's currently tied to. Deleting the number directly wipes your chat history on the phone, which is why most hotels use a workaround instead: in your WhatsApp app, go to Settings, then “Change number,” and switch your account to a fresh secondary number you own. This moves all your chat history to the new number on your phone and frees up your original business number to be connected to Visito through the API. You keep every past conversation, and your guests still reach you on the same number they've always used.
WhatsApp Business App coexistence
Coexistence is the fastest path. Your number stays where it is, the WhatsApp Business App keeps working on your phone, and Visito runs alongside it through a parallel connection. You can reply from either side and history stays in sync. Setup takes minutes and there's nothing to migrate. This is usually the right starting point when you want to test the AI agent quickly or when your front desk is attached to the WhatsApp Business App workflow they're already using.
Send WhatsApp campaigns through the Visito API
Visito ships a public REST API for sending WhatsApp template messages. Hotels and agencies use it to launch outbound campaigns, run pre-arrival messages, send post-stay review requests, and trigger one-off broadcasts without touching the dashboard. The same templates that power your AI agent's outbound flows are available through a single authenticated endpoint.
Enable an API key in your Visito dashboard, point a tool like Claude Code or Codex at the Visito API docs along with your customer list, and have it write the campaign for you. No engineering team required. Your AI assistant reads the auth guide, picks the right template, formats the variables, and fires the messages, all in minutes.
- 1
Generate your API key
Open your Visito dashboard at app.visitoai.com/settings/api, create a key, and copy it somewhere safe. The key authenticates every call you make.
- 2
Hand your stack to an AI tool
Paste the API key, the Visito API docs, and your customer list into Claude Code, Codex, or any AI coding assistant. Describe the campaign you want in plain English.
- 3
Send the campaign
The AI assistant generates the script that authenticates against the Visito API and sends your templated WhatsApp messages. Review the dry run, then ship it.
Book hotel rooms directly through WhatsApp
Most hotel chatbots can only answer questions. Visito's WhatsApp AI agent can complete a direct booking inside the conversation. The agent reads live availability from your booking engine, quotes the rate, applies any active promotions, collects guest details, sends a secure payment link, and writes the reservation back to your property management software. Guests never leave WhatsApp, and you avoid OTA commissions.
This is how Visito turns a support channel into your highest-converting booking engine. Hotels using WhatsApp booking see a 3x conversion compared to web bookings.
The agent also recovers abandoned bookings. If a guest asks about a room, requests a quote, and then goes quiet, it follows up automatically the next day with a personalised message and a fresh payment link. The same engine can run pre-arrival upsells for early check-in, airport transfers, or paid upgrades, and can collect post-stay reviews, all inside the conversation guests already have open on their phone.
Multilingual WhatsApp AI for international guests
Visito detects the guest's language from their first message and responds natively in 100+ languages, including English, Spanish, Portuguese, French, German, Italian, Mandarin, Japanese, Arabic, and Hindi. There's no template switching, no language menu, and no need to staff multilingual agents around the clock.
For independent hotels in tourism-heavy markets, this means a guest from Berlin and a guest from São Paulo both get answered in their own language within seconds of messaging. The agent maintains language consistency across the entire conversation, including voice notes and rich media replies.
It also handles mixed-language messages, slang, and regional phrasing gracefully, because it is grounded in a large language model rather than a translation table. If a guest switches mid-conversation from English to Spanish, the agent follows them without skipping a beat. Your team sees every reply in a unified inbox with the original language and an English summary, so a front desk in any market can step in when it matters.
Simple setup for end-to-end automation
Orchestrate the entire conversation lifecycle. Handle ingestion, logic processing, and resolution without managing infrastructure.
- 1
Connect your WhatsApp Business number and set up your account.
- 2
The agent resolves intents using your knowledge base.
- 3
Smart rules route complex issues to human agents.
- 4
Workflows trigger automated follow-ups and alerts.
- 5
A centralized inbox manages all conversation states.
WhatsApp AI agent FAQ
What's the difference between a WhatsApp chatbot and a WhatsApp AI agent?
A WhatsApp chatbot follows fixed scripts and decision trees. A WhatsApp AI agent uses large language models to understand free-form messages, voice notes, and media, then takes actions like checking availability or booking a room through API calls.
Does Visito work with the WhatsApp Business API?
Yes. Visito is an official Meta Business Partner. Your AI agent runs on the WhatsApp Business API with a verified business number, green checkmark eligibility, and full template messaging support.
Which property management software and booking engines does Visito integrate with?
Cloudbeds, SiteMinder, Mews, Little Hotelier, HotelRunner, Oracle OPERA, Guesty, and Wix Hotels among others. New integrations are added regularly.
Can the AI agent take payments inside WhatsApp?
Yes. The agent sends a secure payment link inside the conversation and confirms the booking back to your property management software once payment clears.
How many languages does Visito support?
100+, including English, Spanish, Portuguese, French, German, Italian, Mandarin, Japanese, Arabic, and Hindi. Detection is automatic.
How long does setup take?
Most hotels are live within an hour of connecting their WhatsApp Business number and property management software.
How much does a WhatsApp AI agent cost?
Visito starts at $99/month. Pricing scales with message volume across three tiers. See full pricing.
Can I use Visito for non-hotel businesses?
Yes. Clinics, agencies, and sales teams use Visito for appointment reminders, lead qualification, and outbound campaigns. Hotels are our primary specialty, but the underlying platform is industry-agnostic.
Can I keep my existing WhatsApp Business number when I add an AI agent?
Yes, with either method. Coexistence is the fastest way and keeps your number active on the WhatsApp Business App while Visito runs in parallel. If you want the tighter Business API integration on the same number, you can use WhatsApp's "Change number" feature to move your existing chat history to a secondary number, then connect the freed-up original number to Visito through the API. Either way, your guests keep reaching you at the number they already know.
Do I need to apply for the WhatsApp Business API myself?
No. Visito handles the API access through Meta as an official Business Partner. You either bring an existing WhatsApp Business App number (coexistence) or provision a new dedicated number, and Visito takes care of the rest.
Can I send WhatsApp messages programmatically through Visito?
Yes. Visito ships a REST API for sending WhatsApp template messages. Generate an API key from your dashboard, follow the authentication guide, and call the messaging endpoint. Many customers point Claude Code or Codex at the docs along with a customer list and have the AI write the campaign for them.
WhatsApp AI platform
Start automating WhatsApp in minutes
Independent hotel teams around the world use Visito to answer guests 24/7 and book rooms direct through WhatsApp. Clinics, agencies, and sales teams use the same platform to qualify leads and run outbound campaigns. Connect your WhatsApp Business number and your first AI agent goes live in under an hour.