✅ To make the most out of Visito, ensure that your Instagram and Facebook business pages are connected under a Meta Business Portfolio.
Both accounts connected; Facebook and Instagram.
❌ If your Instagram account is not yet linked to Meta Business Suite, follow this guide to complete the process.
Only Facebook connected; Instagram connection is missing.
Step-by-Step Instructions:
Step 1: Log into your Facebook account
- Click here to Log into Facebook.
- Use the correct business account to make the connection.
Step 2: Access Meta Business Suite
- Visit Meta Business Suite.
- From the left panel, select the business portfolio you wish to manage.
Step 3: Connect Your Instagram Account to Meta Business Suite
- In Meta Business Suite, look for the option to Add Instagram Account.
- Follow the prompts to log into your Instagram business account.
Follow the prompts, after clicking “Connect your Instagram Account”
- Confirm the connection between your Instagram and Facebook pages
Step 4: Select Your Active Business
- Ensure the correct business page is selected in the portfolio.
- This page will now be linked to both your Facebook and Instagram accounts.
Verifying the Connection:
✅ Desired Scenario - How your active business should look:
1. Both accounts, Facebook and Instagram, are connected.
2. Both logos (Instagram and Facebook) are in full color.
3. You can easily access the pages of Facebook and Instagram.
❌ In Progress Scenario - How your active business should NOT look:
1. The message "Connect to Instagram" appears.
2. The Instagram logo is greyed out.
3. You can only access your Facebook page.
Troubleshooting Tips:
If you see the message "Connect to Instagram":
- Return to Meta Business Suite and ensure that your Instagram account is added.
- Verify that the Instagram account is a business account, not a personal one.
Final Step: Connect to Visito:
After confirming that your Facebook and Instagram accounts are correctly linked:
- Log into your Visito dashboard.
- Follow these steps to complete the connection.
Conclusion:
This process is essential if your Instagram account is not yet connected to Meta Business Suite. If you need further help, feel free to request a support session.
