Hotel messaging platform

Highlight the importance of efficient guest communication in the hospitality industry and the growing need for AI-powered systems that streamline operations.

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Benefits of our hotel messaging platform

Implementing our hotel text messaging system can transform how you engage with guests, streamline operations, and boost satisfaction.

Increase direct bookings

Streamline communication

Engage in 50+ languages

10X improvement in support costs

Enhance guest experience

Real-time concierge assistance

Benefits of our hotel messaging platform

Implementing our hotel text messaging system can transform how you engage with guests, streamline operations, and boost satisfaction.

10X improvement in support costs

You no longer need to hire a large support team just to handle incoming guest messages and manually send pre arrival communication. Visito is available 24/7 and empowers your current staff to handle support. That’s a 10x improvement in efficiency and overall support costs. The best part? Your current staff can spend their valuable time on guest-facing tasks.

Enhance guest experience

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Enhance guest experience

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How to use Visito’s hotel guest messaging software

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Create your Visito AI account
Generate your AI database using your website (and other content)
Test the responses in the AI playground to assess accuracy
Connect your messaging channels to Visito
Start automating incoming guest questions and enable outbound campaigns
Monitor notifications and specific cases where guests need urgent help
Use cases of Visito's hotel text messaging solutions

AI-powered guest support

Visito lets you streamline support questions from guests and automate answers in a single platform.

Automated guest campaigns

Real-time communication with guests across the travel journey

Direct bookings on WhatsApp

Turn WhatsApp into a powerful direct booking engine for your hotel. Complement bookings from OTAs and your website with bookings from messaging channels

Why hotels choose our Guest Messaging Software

Using this guest messaging software has made coordinating events much easier. We can communicate with guests about their needs and preferences in real-time, ensuring that every detail is perfect for their special occasions.
Jessica Taylor
Jessica Taylor
Event Coordinator
The guest messaging software has improved our customer service dramatically. We can now respond to guest inquiries instantly, which has led to a significant reduction in complaints and an increase in positive feedback.
Robert Garcia
Robert Garcia
Customer Service Lead
This guest messaging software has helped us increase our sales by allowing us to communicate special offers directly to guests. The feedback has been overwhelmingly positive, and we are seeing a noticeable increase in bookings. I highly recommend Visito to anyone who owns a hotel business.
Laura Martinez
Laura Martinez
Sales Director
As the IT coordinator, I can say that the integration of this guest messaging software was seamless. It works perfectly with our existing systems, and the support team has been incredibly helpful. Our staff and guests are both very satisfied.
Chris Lee
Chris Lee
IT Coordinator
The guest messaging software has been a fantastic addition to our operations. It allows us to keep in touch with guests before, during, and after their stay, ensuring they feel valued and heard. Our guest relations have never been better.
Sarah Brown
Sarah Brown
Guest Relations Manager
This software has made it easier for us to manage guest requests and feedback. The real-time communication feature allows us to address issues promptly, leading to happier guests and better reviews. Highly recommend it to other hotels!
David Wilson
David Wilson
General Manager

FAQs

What is a hotel guest messaging system?

A hotel guest messaging system is a digital communication platform designed to streamline and enhance communication between hotels and their guests throughout the entire guest journey.

This technology allows hotels to send personalized messages, provide real-time support, and engage with guests via their preferred communication channels, including SMS, WhatsApp, Facebook Messenger, and email.

By centralizing guest communication, these systems enable hotels to deliver more responsive, convenient, and personalized service from pre-booking to post-stay interactions.

How does a hotel text messaging software improve guest communication?

* Hotel text messaging software revolutionizes guest communication by offering instant, convenient, and personalized interactions. These systems allow hotels to
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* Provide immediate responses to guest inquiries, reducing wait times and improving satisfaction
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* Send automated yet personalized messages for check-in instructions, room readiness notifications, and local recommendations
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* Enable guests to request services, ask questions, or report issues directly through their preferred messaging platform
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* Create a more conversational and less formal communication experience that feels natural to modern travelers
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* Reduce communication barriers by supporting multiple languages and communication channels
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* Track and manage all guest interactions in a single, organized platform

Can I manage all guest messages from different platforms in one place?

Yes, modern hotel text messaging systems are designed to centralize communication across multiple platforms. These integrated systems typically:
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* Consolidate messages from SMS, WhatsApp, Facebook Messenger, email, and other digital channels into a single, user-friendly dashboard
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* Provide a unified inbox where hotel staff can view, respond to, and manage all guest communications
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* Offer real-time message synchronization and notification features
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* Allow staff to assign conversations, add internal notes, and track response times
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* Integrate message history and guest preferences to provide more personalized service
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* Ensure no guest message goes unnoticed or unanswered, regardless of the communication platform

How can hotel text messaging systems increase direct bookings?

Hotel text messaging systems can significantly boost direct bookings through several strategic approaches:
* Provide instant, personalized communication during the booking process to answer questions and reduce booking abandonment
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* Send targeted promotions, special offers, and personalized recommendations directly to potential guests
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* Create a seamless, convenient communication experience that builds trust and encourages direct engagement
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* Implement conversational marketing techniques that guide potential guests through the booking journey
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* Offer immediate support and quick responses that differentiate your hotel from competitors
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* Capture and nurture leads through automated follow-up messages and personalized communication
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* Use messaging platforms to showcase unique property features, amenities, and local attractions

Is it easy to integrate a hotel text messaging system with existing hotel management software?

Most modern hotel text messaging systems are designed with seamless integration in mind:

* Offer compatibility with popular Property Management Systems (PMS) like Opera, Cloudbeds, and Frontdesk Anywhere
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* Provide easy API connections and pre-built integrations to minimize technical complexity
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* Allow automatic guest data synchronization, including reservation details, contact information, and preferences
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* Require minimal technical expertise for setup and configuration
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* Offer comprehensive onboarding support and training to ensure smooth implementation
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* Provide cloud-based solutions that can be quickly deployed across different property types and sizes
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* Ensure data security and compliance with industry standards during integration

Ready to get started?

Join leading properties that are using the power artificial intelligence to generate direct bookings, boost guest experience, and automate support.

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