Customer Story: How Conecta Glamping automated guest messaging with Visito AI

Customer Story: How Conecta Glamping automated guest messaging with Visito AI

‍

Overview: Conecta Glamping, a progressive eco-retreat in Mexico, faced challenges in managing a growing volume of guest messages and bookings. With 140,000 followers on Instagram and increasing demand, manually responding to every incoming message was almost impossible. To improve guest satisfaction and streamline operations, Conecta Glamping partnered with Visito AI.

‍

The challenge: With guests reaching out through platforms like WhatsApp, Conecta Glamping’s team struggled to keep up with the volume of messages. The time-consuming manual process of checking availability, confirming bookings, and answering questions often led to delays and frustrating potential guests. 

Conecta Glamping needed a solution that would allow them to respond quickly to messages on Instagram and WhatsApp, provide real-time information, and automate bookings.

‍

The solution: Visito offered Conecta Glamping an AI-powered solution to automate guest communication and booking management. Through Visito’s integration with Cloudbeds, the Property Management Software (PMS) used by Conecta Glamping, the team was able to automate over 95% of guest messages with Visito. 

This automation allowed guests to receive real-time pricing and availability directly in chat, making the booking process seamless and efficient. Key features included:

‍

• Real-time pricing and availability: Guests could view up-to-date room rates and availability in chat, eliminating the need for back-and-forth messages.

‍

• Automated responses: Common inquiries and booking processes were handled by AI, freeing up the staff to focus on more personalized guest interactions.

‍

• Seamless integration with Cloudbeds: Visito integrated directly with Conecta Glamping’s systems, ensuring accurate and up-to-date data.

‍

The results: With Visito AI, Conecta Glamping significantly reduced manual tasks, while automating 95%+ of guest inquiries. This allowed the team to focus on enhancing the guest experience. Additionally, the automation led to a 30%+ increase in direct bookings, as guests appreciated the instant responses and easy booking process.

‍

Guest feedback: Guests loved the convenience of booking via WhatsApp, praising the quick and efficient process. Many noted that the ability to see real-time prices and availability made the decision-making process much smoother.

‍

“Visito changed everything for us. Not only are we now able to respond instantly, but our direct bookings have also gone up. It’s been a game-changer for our property”, added Paola Espinosa, Co-founder of Conecta Glamping. “Before using Visito, we simply couldn’t keep up with the volume of messages, and many inquiries went unanswered.”

‍

By adopting Visito AI, Conecta Glamping transformed their booking process, improving both operational efficiency and guest satisfaction. The automation led to more direct bookings, allowing the team to focus on creating memorable guest experiences. Conecta Glamping’s success showcases the real-world benefits of AI in streamlining hotel operations.

‍

Curious how you can automate guest messages and boost engagement at your property? Check out www.visitoai.com for more details and get started.