More bookings, 50X+ ROI: how Hotel Singular increased revenue with Visito

‍From overwhelmed to optimized: how Visito helped HoteSingular drive more direct revenue.

The challenge: lost revenue from manual booking processes

With six locations across Mexico City, Hotel Singular was dealing with a growing volume of booking questions across multiple messaging channels. However, their manual response process was slowing things down: guests had to wait for pricing and availability, and many dropped off before completing their reservation.

The team knew that faster responses meant higher conversions, but with hundreds of daily inbound questions, it was impossible to keep up while maintaining personalized service.

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The solution: automating responses and simplifying the booking process

Hotel Singular partnered with Visito to remove friction from the booking journey and increase direct revenue:

• Real-time price and availability in chat: through Visito’s Cloudbeds integration, guests can now see real-time rates and room availability directly in chat
• AI-powered booking assistance: automating frequently asked questions and allowing staff to see all messages in a single inbox
• AI voice calls for direct bookings: to answer guest phone calls in real-time in over 50 languages

With these changes, Hotel Singular transformed its booking process from reactive to proactive, driving more direct sales with less effort.

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The results: more direct bookings, less time spent on manual responses

With fewer lost leads and a seamless booking experience, Hotel Singular is now capturing more direct revenue while reducing operational strain:

• 95% automation of guest conversations, ensuring potential bookings are never left waiting
• 30% more direct bookings due to faster responses and real-time availability
• More than 50x return on investment (ROI) within the first year, proving the financial impact of AI-driven automation
• More than 250 hours saved on booking-related inquiries, allowing the team to focus on high-value tasks

A key part of Hotel Singular’s success was its integration with Cloudbeds, a leading property management system (PMS) that simplifies operations and maximizes revenue for independent hotels. By combining Cloudbeds’ powerful PMS solution with Visito’s AI platform, Singular streamlined its direct booking process like never before.

With Cloudbeds, Hotel Singular ensures that its pricing, availability, and reservations are always up to date across all channels. This integration allowed Visito to pull real-time room rates and inventory directly into guest conversations, removing the need for staff to manually check and respond. Guests now get instant, accurate booking details in chat.

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The impact: turning messages into confirmed bookings

Before implementing Visito, Hotel Singular faced a common challenge: potential guests would ask about a stay but drop off before booking because of slow response times. By automating 95% of questions and providing real-time pricing and availability, Hotel Singular made it easier for guests to book directly.

This shift not only increased direct bookings by 30% but also freed up valuable time for the team to focus on delivering an exceptional guest experience.

“Visito has completely changed the way we handle direct bookings. Guests get instant answers, and we no longer lose reservations because of slow responses. Visito also shares real-time prices and availability directly in chat to help guests make a decision. It’s the perfect balance of automation and personalized service.”

— Alex Gutierrez, General Manager, Hotel Singular

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Want to increase direct bookings and maximize revenue at your hotel? Get started with a free trial of Visito or reach out to our team to learn more.

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