Introducing Visito Voice AI

Long before we wrote, we spoke

Human communication began with symbols: early cave paintings, carved markings, and gestures that conveyed meaning without words. These primitive systems allowed our ancestors to share knowledge, warn of dangers, and preserve stories long before language as we know it existed. Over time, symbols evolved into structured verbal communication, becoming the foundation of human connection and collaboration.

For most of history, speech was the primary way knowledge was passed down. Laws, traditions, and histories were memorized and shared orally, refined over generations through repetition and retelling. It wasn't until around 5,000 years ago that formal writing emerged in ancient Sumer and Egypt, beginning with simple pictographs and gradually developing into intricate systems.

Today, in a world dominated by emails and texts, speech remains our most instinctive way to connect. This is especially true in hospitality, where exceptional guest experiences depend on quick, personal interactions. When guests need immediate assistance or have complex requests, they still reach for the phone.

That's why we built Visito Voice AI: a better way for hospitality businesses to handle phone calls, powered by the same AI infrastructure that drives our messaging platform.

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A unified, multi-modal platform 

Voice AI integrates seamlessly with the existing Visito platform, allowing hospitality businesses worldwide to manage all guest communication in one place. No more juggling multiple systems or providers. Whether guests prefer to call or message, every interaction flows through a unified, integrated platform.

We've carefully designed Visito Voice AI to balance automation and the human touch. That means an intelligent hand-off to handle specific questions that require human assistance. 

Behind the scenes, Voice AI uses the same advanced AI infrastructure that powers our messaging platform. This means your team can manage phone calls with the same tools and insights they already use for text-based support. Guest preferences, conversation history, and support metrics are all captured in one unified dashboard.

Each call generates a concise summary for your staff, highlighting key points and any follow-up needed. The system also alerts your team instantly when urgent guest needs arise, so they can respond quickly to time-sensitive requests.

For guests, the experience is refreshingly simple. Instead of navigating through endless menu options or waiting on hold, they can speak naturally about their needs. The system understands context and nuance, allowing for natural back-and-forth conversation that feels familiar and efficient.

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What makes Voice AI so powerful

• Always available – handle all incoming calls 24/7 with zero hold times
• Naturally multilingual  – engage international travelers in 50+ languages
• Highly effective – automatically resolve 50%+ of incoming phone calls
• Intelligent hand-off – escalate specific needs to your human support staff
• Unified experience – a single platform to handle voice and text support
• Human-like interactions – no more complicated IVR menus or corny hold music

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Ready to get started with Visito Voice?

‍Connect with our team today to see how you can transform your phone support while maintaining the personal touch your guests expect. We'll show you how Visito Voice AI can help you deliver better service while handling higher call volumes.