If Instagram messages aren't showing under the Inbox tab in Visito (as seen below), your account may be blocking messages from users you don’t follow.

Step by Step - Video:


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Step-by-Step Written Instructions:


1. Visit the official Instagram Help Page to adjust your message settings:

2. Navigate to the Message Controls section in your Instagram settings.

  • Ensure the settings allow messages from users who aren’t followed.


Here’s how the Message Controls page should appear:

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