Overview

Meta (owner of WhatsApp, Instagram, and Facebook) requires business pages to be managed through a Meta Business Portfolio. To connect your Instagram and Facebook pages with Visito, ensure they are linked to a Meta Business Portfolio at business.facebook.com.


Why is this important?

If your Instagram page is not linked to a Facebook page within a Meta Business Portfolio, you cannot connect it to Visito. Meta mandates that every Instagram business account be paired with a Facebook page.


Checklist Before Connecting Channels in Visito

1. Login credentials:

  • Facebook username and password.
  • Instagram username and password.


2. Meta Business Portfolio:

  • Both Instagram and Facebook pages must be connected to the same portfolio.


3. Admin access:

  • Ensure you have admin rights for the Meta Business Portfolio.

What If You Don’t See a Meta Business Portfolio?

If the Meta Business Portfolio is not visible at business.facebook.com, you may not have admin access. Here’s how to resolve it:

  1. Connect your Instagram to a Facebook page:
  2. Follow this guide: Connect or Disconnect an Instagram Account and Your Page.
  3. Request admin access:
  4. Contact the admin of the Meta Business Portfolio and ask for permissions.

How to Invite a Team Member to Your Meta Business Portfolio
  1. Go to Settings.
  2. Navigate to the People tab and click + Invite People.
  3. Enter their email address. You can also select advanced options like Temporary Access or Meta Spark Access.
  4. Choose their access level: Admin, Employee, etc.
  5. Assign specific assets (e.g., pages, ad accounts) and set access permissions.
  6. Review the settings and send the invitation.

The invited team member will receive an email with access to your Meta Business Portfolio.