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FAQs
AI Capabilities in Customer Conversations
Can the AI Send Images During a Conversation?
Can we change the event message timings? (Only for Hotels with Integrations)
Download the Visito App
Ensuring Your Instagram Account is Connected with Visito
Guide for WhatsApp Marketing Campaigns (CRM WhatsApp MKT Campaign)
How Can I Disable Automated Responses on My Facebook Messenger and Instagram?
How Can I Set Up the AI to Automatically Share Photos & Videos with My Customers?
How often should I update my Knowledge Base / AI Data?
How to Add People to Your Meta Business Portfolio
How to Integrate WhatsApp into Your WordPress Site
How to Invite a User to Your Visito Account
How to Reset Your Password If You Can't Access Your Account
How to See Which Contact Received the Outbound WhatsApp Message
How to Set Up Access to Your Document on Google Drive
How to make sure your Instagram Account will be successfully connected to Visito
Important Information to Include in the Database
Important Information to Include in the Database (2+ Hotels)
Master Account Management in the App
PMS Integrations with Visito
SIMs By Country
Steps to Activate Your Visito AI Account
Steps to Duplicate a Document in Google Drive
Template Ideas for Automated Messages by Event
What key points should I include in my Knowledge Base / AI Data?
WhatsApp Message Delivery Status and Solutions
Why Aren’t Instagram Messages Appearing in My Visito Inbox?
Why Can’t I Send a “New Conversation” Message?
Why Is My Contact Not Receiving Messages Sent from WhatsApp?
Why Is the AI Providing Incorrect Responses?
Why isn’t my Instagram account connecting despite following all steps?
Important Information to Include in the Database
Keep your hotel’s database updated in the AI Page. This information is key for the AI to function correctly. If you have more hotels, repeat this process for each one.
Link:
https://app.visitoai.com/ai
Hotel Name
Website Link:
Hotel Link
Additional Contacts:
Email Address
Phone Number (for receiving calls - Optional)
Facebook Page User - Page URL
Instagram User - Page URL
Location:
Location description
Directions to the hotel (if applicable)
Street #, Neighborhood, Postal Code, City, State, Country
Waze and/or Google Maps Link
General Information
Check-In: ______ & Check-Out: ______
Early Check-In: ______ & Late Check-Out: ______
We accept pets
Transportation:
Contact Person 1:
wa.me
/+527770001111
Contact Person 2:
wa.me
/+52777000222
WIFI:
WIFI Name
WIFI Password
Any other general information your guests may need
Amenities:
Amenity 1 (e.g., Swimming Pool)
Amenity 2
Amenity 3
…
Rooms:
Room Name 1
Feature 1 (e.g., Air Conditioning)
Feature 2
Feature 3
…
Room Name 2
Feature 1 (e.g., Air Conditioning)
Feature 2
Feature 3
…
Seasons (for hotels without PMS integration)
High Season
December 20 - January 10 (example)
March 18 - April 17 (example)
Days / Months
…
Mid Season
Days / Months
…
Low Season
Days / Months
…
Prices (for hotels without PMS integration)
Rooms
High Season
Mid Season
Low Season
Room 1
$__ USD
$__ USD
$__ USD
Room 2
$__ USD
$__ USD
$__ USD
Room 3
$__ USD
$__ USD
$__ USD
Alternative Payments
Bank Information 1
Bank Information 2
Bank Information 3
Activities and Excursions:
Activity 1 - General description
Prices
Duration
…
Activity 2 - General description
Prices
Duration
…
Events:
Event 1
Characteristic 1
Characteristic 2
…
Event 2
Characteristic 1
Characteristic 2
….
Event 3
Characteristic 1
Characteristic 2
…
Offers and Promotions:
Promotion Name 1
Active promotion dates
Description 1
Description 2
Description 3
…
Promotion 2
Active promotion dates
Description 1
Description 2
Description 3
…
Promotion 3
Active promotion dates
Description 1
Description 2
Description 3
…
Restaurant:
Menu - Link (URL)
Rules:
We accept pets under the following conditions:
Condition 1
Condition 2
Condition 3
…
Rule 2
Condition 1
Condition 2
Condition 3
…
Rule 3
Condition 1
Condition 2
Condition 3
…