Meta owns WhatsApp, Instagram, and Facebook. To manage your Instagram and Facebook business pages through Meta Business, ensure they are connected under a Meta Business Portfolio at business.facebook.com.

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Why is this important?

If your Instagram page is not linked to a Facebook page in Meta Business Portfolio, you won’t be able to connect it to Visito. Meta requires every Instagram business account to be linked with a Facebook account.

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Before connecting any channels in Visito, make sure you have:
  1. Facebook login details (username and password).
  2. Instagram login details (username and password).
  3. A Meta Business Portfolio with both your Facebook and Instagram pages connected.
  1. Admin access to the Meta Business Portfolio.
What if you can't find the Meta Business Portfolio in your Facebook account?

If you don’t see the Meta Business Portfolio at business.facebook.com, you likely don’t have admin access. There are two solutions:

  1. Connect your Instagram account to a Facebook page: Follow these steps: Connect or disconnect an Instagram account and your Page
  2. Contact the Admin: Request admin access from the person who controls the Meta Business Portfolio.

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If you are an admin and want to invite someone from your team to connect channels, follow these steps:
  1. Go to Settings.
  2. In the People tab, click + Invite people.
  3. Enter their email address, and if necessary, choose advanced options like Temporary access or Meta Spark access.
  4. Select the type of access they need.
  5. Choose the assets they should manage and set their access level.
  6. Review and send the invitation. They will receive an email with access to your business portfolio.