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FAQs
AI Capabilities in Customer Conversations
Can the AI Send Images During a Conversation?
Can we change the event message timings? (Only for Hotels with Integrations)
Download the Visito App
Ensuring Your Instagram Account is Connected with Visito
Guide for WhatsApp Marketing Campaigns (CRM WhatsApp MKT Campaign)
How Can I Disable Automated Responses on My Facebook Messenger and Instagram?
How Can I Set Up the AI to Automatically Share Photos & Videos with My Customers?
How often should I update my Knowledge Base / AI Data?
How to Add People to Your Meta Business Portfolio
How to Integrate WhatsApp into Your WordPress Site
How to Invite a User to Your Visito Account
How to Reset Your Password If You Can't Access Your Account
How to See Which Contact Received the Outbound WhatsApp Message
How to Set Up Access to Your Document on Google Drive
How to make sure your Instagram Account will be successfully connected to Visito
Important Information to Include in the Database
Important Information to Include in the Database (2+ Hotels)
Master Account Management in the App
PMS Integrations with Visito
SIMs By Country
Steps to Activate Your Visito AI Account
Steps to Duplicate a Document in Google Drive
Template Ideas for Automated Messages by Event
What key points should I include in my Knowledge Base / AI Data?
WhatsApp Message Delivery Status and Solutions
Why Aren’t Instagram Messages Appearing in My Visito Inbox?
Why Can’t I Send a “New Conversation” Message?
Why Is My Contact Not Receiving Messages Sent from WhatsApp?
Why Is the AI Providing Incorrect Responses?
Why isn’t my Instagram account connecting despite following all steps?
Steps to Activate Your Visito AI Account
Make the most of your free trial by following these steps:
(We suggest completing this process from your computer).
Create your account:
https://app.visitoai.com/auth/register
Review, update, and test your company database:
https://app.visitoai.com/ai
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Connect your channels from Visito:
https://app.visitoai.com/settings/channels
Facebook Messenger - Guide:
https://visito.notion.site/Facebook-Messenger-56d23cdd87c741ecad8c8811482b430e?pvs=4
Instagram - Guide:
https://visito.notion.site/Instagram-05d748937aba41818d37d0bfcf52e7ca?pvs=4
WhatsApp - Guide:
https://visito.notion.site/WhatsApp-3ea9d18b4b98406497e918da4b0f9ed5?pvs=4
Connect your PMS to Visito
(For Hotels Only):
https://app.visitoai.com/settings/integrations
Cloudbeds - Guide:
https://visito.notion.site/Cloudbeds-4dcbc473f06c495da90dde54ebd388af?pvs=4
SiteMinder - Request access
to activate outbound guest messages by emailing:
emi@visitoai.com
Invite a team member to the Visito platform as a new user
(Optional):
https://app.visitoai.com/settings/team
Guide:
https://visito.notion.site/How-to-Invite-a-User-to-Your-Visito-Account-10b29645463d80169cdaeb58a03f970a?pvs=4
Download the Visito AI app on your phone:
iOS:
https://apps.apple.com/us/app/visito-ai/id6475635950?l=en-US
Android:
https://play.google.com/store/apps/details?id=visito.app.production&pli=1
Pay for your Visito subscription:
https://app.visitoai.com/settings/payment