(For Hotels with PMS Integration Only)

Below are ideas to customize WhatsApp automated message templates for the events: "Booking Confirmation," "Before Arrival," and "After Departure."

Event: Booking Confirmation

Message in English

Hello {{username}},

Thank you for choosing Your hotel name for your upcoming stay. We are excited to welcome you soon.

Here are the details of your reservation:

  • Check-in Date: {{checkin}}
  • Check-out Date: {{checkout}}
  • Confirmation ID: {{confirmationId}}

Can we help you with something else?

Best regards,

Your hotel name

Example on how your guest will see that template:

Message in Spanish

Hola {{username}},

Gracias por elegir Nombre de tu hotel para tu próxima estancia. Estamos emocionados de recibirte pronto.

Aquí tienes los detalles de tu reserva: .

  • Fecha de Check-in: {{checkin}}
  • Fecha de Check-out: {{checkout}}
  • ID de Confirmación: {{confirmationId}}

¿Podemos ayudarles con algo más?

Saludos cordiales,

Nombre de tu hotel.

Example on how your guest will see that template:

Event: Before Arrival

Message in English

Hello {{username}},

This is a friendly reminder of your upcoming stay at Your hotel name

Your reservation details:

  • Check-in Date: {{checkin}}
  • Check-out Date: {{checkout}}
  • Confirmation ID: {{confirmationId}}

Remember brining your bathing suit. We will have a pool party!

What time are you planning to arrive?

Best regards,

Your hotel name

Example on how your guest will see that template:

Message in Spanish

Hola {{username}},

Este es un recordatorio amable de tu próxima estancia en Nombre de tu hotel.

Detalles de tu reserva:

  • Fecha de Check-in: {{checkin}}
  • Fecha de Check-out: {{checkout}}
  • ID de Confirmación: {{confirmationId}}

No olvides traer tu traje de baño. Vamos a tener un pool party!

¿A qué hora planeas llegar?

Saludos cordiales,

Nombre de tu hotel.

Example on how your guest will see that template:

Event: After Departure

To increase Google Maps reviews, we recommend keeping the default message unchanged.

If a customer indicates their experience was positive, the AI will automatically send them a link to leave a review.

Example on how your guest will see that template: